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Terms and Conditions

MAKING AN ORDER AND ENTERING INTO A PURCHASE AGREEMENT:

All orders placed through the online store at www.bohemiaporcelan.cz are binding. The condition for the validity of the electronic order is the completion of all required data in the form. By submitting the order, the buyers confirm that they have read the Terms and Conditions and agree with them. The order is only the offer to enter into a purchase agreement, while the purchase agreement itself shall be concluded at the moment when the buyer takes over the ordered goods. The orders may be placed through the electronic store, in writing (by email), or by phone. In your own interest, we kindly ask you to enter only accurate and truthful information in the order form. Each order placement is confirmed by and email which represents your last opportunity to check the correctness of the entered information. Should there be any mistake in the order for any reason, please contact us immediately.

DELIVERY PERIOD:

The delivery period commences on the day when the manufactory receives the binding order. Should there be any problem with handing the ordered goods over to the transporter within the period specified for the individual product (especially because of a larger amount of orders), the seller shall inform the buyer of the expected delivery time. The usual delivery time is 1-2 weeks. Should the goods be in stock, the delivery period may even be shorter than this general period.

PAYMENT METHOD:

CASH ON DELIVERY Česká pošta, s.p. (up to 30kg), GLS (up to 40kg), DPD (up to 50kg).

PAYMENT IN ADVANCE

PAYMENT BY CARD – only through DPD.

PAYMENT IN CASH – personal takeover on the company premises.

IN THE CASE OF SENDING PACKAGES ABROAD, ONLY THE PAYMENT IN ADVANCE IS POSSIBLE!!!

 

Payment in CZK:

ACCOUNT HOLDER: Alexandra Krylová, Nerudova 791, Chodov 35735
MONETA MONEY BANK
Account No.: 304112634/0600
IBAN: CZ2206000000000304112634
SWIFT code BIC: AGBACZPP
Variable Symbol: order number (pro forma invoice) – please state this in the Note section!

Payment in EUR:

ACCOUNT HOLDER: Alexandra Krylová, Nerudova 791, Chodov 35735
MONETA MONEY BANK
Account No.: 202677239/0600
IBAN: CZ2206000000000202677239
SWIFT code BIC: AGBACZPP
Variable Symbol: order number (pro forma invoice) – please state this in the Note section!

 

FOR PAYMENTS FROM ABROAD, THERE IS ALSO THE POSSIBILITY OF PAYMENT THROUGH THE WESTERN UNION

WITHDRAWAL FROM THE PURCHASE AGREEMENT (RETURN OF THE GOODS):

According to law, the buyer is entitled to withdraw from the contract without giving any reason within 14 days of taking over the goods (determined by the date of postmark). Undamaged, without signs of use and in the original package, the goods shall be send back to the manufactory’s address with necessary documents (invoice). After receiving the goods, the seller shall return the relevant amount of money to the customer in the previously agreed manner. The specimen form for the consumer to withdraw from the purchase agreement may be found here.

WARRANTY CLAIM:

Should the customer wish to assert a warranty claim of the consignment content due to damage occurred during transportation, the customer shall immediately do so both by the transportation company and to our email address info@bohemiaporcelan.cz, no later than three days after takeover of the consignment. Upon asserting the warranty claim, the customer shall prove the purchase of the goods in the internet store through the invoice. The seller shall comment on the warranty claim within 10 days after receiving it. The specimen form for the warranty claim due to failure to meet quality standard during the receipt or due to product defects can be found here.

PROTECTION OF PERSONAL DATA:

The seller undertakes to use all data of personal nature only for internal needs of the manufactory and for direct communication with the customer. The data shall not be made public, disclosed to any third party or otherwise misused. Personal information is collected for commercial, logistic, statistic and marketing purposes.